The Hörluchs® team
Over 210 employees with a common passion
Being a part of Hörluchs® means helping to shape innovations and standing up for sustainability. It’s not about the fastest delivery times and the lowest possible prices. It’s about people and passion. It means doing something good together and putting a smile on the face of people with hearing loss every day. Helping people protect their most important sense and enjoy hearing – that is something very special.
CEO
“Motivated, happy and satisfied employees are the basis for growth and success.”
Management
Operations management is responsible for the company’s technical and commercial processes. It ensures that workflows are efficiently aligned and that organizational, economic, and technical requirements are implemented reliably.
Audiology
The audiology department handles specialized clarifications and provides in-depth consultation on ICP®, earmoulds, and hearing protection. The team supports hearing care professionals with complex technical and audiological questions and ensures practical, reliable solutions.
Customer service | Order management
Customer service is the central point of contact for product-related questions, training, and organizational matters. Direct communication via phone, email, or video is a key priority. The order management team ensures a smooth order flow and handles clarifications and complaints. Hörluchs® processes more than 80,000 inquiries per year.
Sales | Campus
The sales team supports partners and customers with personal consultation and tailored solutions. The Hörluchs® Campus complements this with modern training formats for hearing care professionals – practical, structured, and aligned with current requirements.
Export
The export team supports international partners and customers and coordinates all processes related to global shipping. The focus is on stable workflows, reliable communication, and tailored solutions for different markets.
Marketing
The marketing team develops and manages marketing materials and communication activities for partners and customers. Content, design, and channels are coordinated centrally and implemented consistently.
Inventory Management | Shipping | Purchasing
Inventory management controls material flows and stock levels. Shipping ensures on-time delivery and carries out final quality inspections. Purchasing coordinates suppliers and secures the daily supply of materials and goods.
Product Management | Quality Management | Project management
Product management is responsible for the ongoing development of the product portfolio. Quality management monitors processes, standards, and certifications. Project management coordinates cross-departmental projects and ensures the structured implementation of new requirements.
Administration | Human Resources
Administration handles all administrative tasks within the company. Human resources is responsible for personnel planning, employee support, and the ongoing development of the Hörluchs® team.
