The Hörluchs® Team
Over 140 employees with a common passion
Being a part of Hörluchs® means helping to shape innovations and standing up for sustainability. It’s not about the fastest delivery times and the lowest possible prices. It’s about people and passion. It means doing something good together and putting a smile on the face of people with hearing loss every day. Helping people protect their most important sense and enjoy hearing – that is something very special.
Management
“Motivated, happy and satisfied employees are the basis for growth and success.”
Purchasing | Quality Management
In the purchasing department, reliable suppliers and the daily demand for goods are identified. To ensure that standards and certifications are met, quality management keeps an eye on all processes.
Sales | Customer Service | Marketing
Hörluchs® customer service provides product advice and training – direct contact by phone, email or video is the top priority here. Partners and customers are supported by the sales department with creative campaigns and in person on site. The appropriate advertising material for this is created by the in-house marketing team.
Audiology
In audiology, hearing care professionals handle special clarifications and offer detailed advice on ICP, earmoulds and hearing protection.
Order Management | Merchandise Management | Shipping
The team takes care of a smooth order flow and handles clarifications and complaints. By the way, Hörluchs® handles over 80,000 calls and emails a year – quite a lot. The finished products are carefully shipped on time and pass through the final quality control.
Administration | Human Resources
All administrative challenges are handled in the administration. The human resources department is responsible for strengthening the Hörluchs team.
Production
All customised earpieces are modelled with our own CAD software and digitally transferred to production. Around 1,600 custom-made parts leave production every day. Supported by a machine park with 14 modern 3D printers and a laser printer, hand-finished unique pieces are produced here in series. Lettering, logo printing and surface finishing are carried out in the in-house paint shop. A separate team is responsible for the technical construction.
